Senior Client Success Director

Maven Clinic

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Full-time

Legal agreement: Employment

Compensation

USD40k - 60k/year

Non-negotiable

Hybrid (USA)

Visa sponsorship: No

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Posted over 5 years ago

• Be the face of Maven for all client related needs • Serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts • Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores • Consult clients on ways to better support their working parents based on Maven’s industry expertise and program resources • Manage client issues and escalations, collaborating with partner teams such as member support, operations, analytics, product, and sales as required • Provide strategic analysis of member engagement performance and program metrics • Own communications to meet mutually agreed upon goals including but not limited to quarterly business reviews, external client meetings/events and other project plans. • Convert clients into Maven advocates, leveraging their successes for references, case studies, blogs, etc.

Signalers: 1.3K

User since: Dec 2019

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About Maven Clinic:

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company's #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital. Want to join in keeping healthcare human? We're hiring! Check out our open roles at mavenclinic.com/careers.

mission:

The world's largest virtual clinic for women and families on a mission to make healthcare work for all of us.

Job benefits for full-time members:

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Signalers: 64

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Senior Client Success Director

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