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Posted 8 months ago
Requirements and responsibilities
At Softgic, we work with the most talented people — those who create, those who love what they do, those who bring 100% attitude, because that is our #Coolture. Join our mission to make life easier through technology and be part of our team as an IT Support Specialist.
Requirements:
* Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience with certifications).
* 3+ years of experience in IT systems administration within enterprise environments.
* 2+ years of Azure cloud platform administration and Office 365 management.
* Strong experience with Active Directory, Windows Server administration, and remote IT support.
* Intermediate skills in PowerShell scripting, SharePoint administration, and network administration (TCP/IP, DNS, DHCP, VPN).
* Basic to intermediate knowledge of Python scripting (debugging and modification).
* Familiarity with HubSpot, Asana, and ERP system support is a plus.
* Relevant certifications preferred: Microsoft Azure Administrator (AZ-104), Microsoft 365 Administrator (MS-102), CompTIA A+/Network+/Security+, or ITIL Foundation.
* Strong problem-solving, time management, and communication skills with customer service orientation.
Responsibilities:
* Manage and optimize Azure cloud infrastructure, ensuring security, cost-efficiency, and system reliability.
* Administer and support Office 365 environments, including Exchange Online, Teams, SharePoint, and OneDrive.
* Provide systems administration for Windows Server and Active Directory, including user provisioning, group policies, and security permissions.
* Deliver IT support and helpdesk services by troubleshooting hardware, software, and connectivity issues for remote users.
* Monitor system performance, perform audits, and ensure compliance with security standards and best practices.
* Debug and maintain Python scripts for automation and integration tasks.
* Collaborate with external IT consultants on infrastructure improvements, security audits, and process optimization.
* Maintain up-to-date documentation, user guides, and technical reports.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)