Manager I, Content Program Management at Rover.com | Torre

Manager I, Content Program Management

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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Hybrid (Barcelona)
Posted almost 3 years ago

Responsibilities


- Rover is a fast-growing company with a reputation for being a great place to work. - The company is committed to fostering a diverse, inclusive, and welcoming community of pet people. - Rover offers competitive compensation, permanent contract, company stock for full-time employees, private health insurance, gym allowance, and other benefits. Rover is looking for a Content Program Manager to join the Skills & Knowledge Program Management team. The ideal candidate will lead critical initiatives in Operations Content and Knowledge Base Management to support business growth and delight customers. Responsibilities include leading, coaching, and developing a team of Content Writer/Editors, managing content within the knowledge base, driving successful go-to-market programs, and more. The role requires 4+ years of experience as a people and content manager, knowledge of effective content and knowledge management methodologies, and the ability to build and foster strong stakeholder relationships. Responsibilities: - Lead, coach, and develop a team of Content Writer/Editors based out of various global locations. - Manage content within the knowledge base including technical and functional content creation and organization. - Identify and solve for gaps and emerging needs in knowledge management program and process capabilities. - Drive successful go-to-market program, project, and process management for content and knowledge management across Operations, aligning tools and approach across teams. - Elevate teams’ knowledge and expertise in the use of project management methodologies and tools within your functional area. - Assess the success and impact of the knowledge base and content programs, then make changes for continuous improvement in outcomes. - Build a roadmap, prioritize, and coordinate various cross-functional teams. - Routinely review key milestones with senior leaders. Troubleshoot major roadblocks and delays autonomously.