Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. What you won't find anywhere else: - Four days on, three days off per week - Fun office atmosphere with nitro coffee on tap, carefully curated snacks, and sports playing all day - Ability to learn about a fast growing industry - With hard work and determination, opportunity to quickly advance in a fast growing company - Proven history of internal advancement - Positive work environment with emphasis on work/life balance
Rush Street Interactive is seeking a Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for effectively communicating with players and addressing their comments and concerns via Live Chat, Email, and Phone. You will also assist players with technical issues, promotions, loyalty programs, and terms and conditions. The ideal candidate will have strong multitasking abilities, great written communication skills, and a self-motivated and reliable work ethic. This is a great opportunity to work in a fun and positive work environment with the potential for career advancement in a fast-growing industry.
Responsibilities:
- Ability to multitask
- Communicate effectively with players and address both comments and concerns via Live Chat, Email, and Phone (assisting with general concerns, manual ID verification, account management, responsible gaming issues)
- Ability to troubleshoot technical issues (computer, browser, application installation, or any other technical issues to assist the player in successful account creating and an enjoyable gaming experience)
- Assist players with specifics about promotions, loyalty programs, and terms and conditions
- Assist players and respond to inquiries in community chat
- Escalate all necessary issues to management in a timely fashion
- Perform payment approvals for small transactions while following processes to identify Fraud, AML, and risk
- Other duties as necessary and/or assigned
