Technical support

SupportNinja

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(6)

Emma

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Full-time

Legal agreement: Employment

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Remote (for Philippines residents)

Posted over 3 years ago

Provide technical support solutions related to SaaS platform. Handle customer cases promptly based on set service level agreements. Connect with customers via the platform while screen sharing during the meeting to understand and troubleshoot customers’ technical concerns. Explain and educate customers on the process and technical steps to provide a first-call resolution. Provide essential resources to customers looking to expand their platform knowledge. May perform additional responsibilities analogous to this role, skill, and capability to provide further support

Discover your cultural fit with the team

Jobs posted: 2

Candidate review speed: ~9 hours

Signalers: 43

User since: Feb 2023

About SupportNinja:

mission:

Growth can be a great problem to have—as long as you have the right team.

Job benefits for full-time members:

Reputation:

(10)

Jobs posted: 3

Candidate review speed: ~a day

Signalers: 3

Domain created: Nov 2006

www.supportninja.com/

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Technical support

Emma

Responsibilities

Skills wanted:

Language(s) required:

Stephanie Schneider

Connor Tomkies