Stephanie Schneider

Global talent acquisition director

SupportNinja

Jan 2023 - Current (2 years 6 months)

Head of human resources

StarTek

Jul 2022 - Jan 2023 (7 months)

Director talent acquisition

StarTek

Nov 2020 - Oct 2022 (2 years)

- Oversee Talent Acquisition teams that are responsible for the recruitment lifecycle for positions supporting our healthcare, telecommunications, retail, education, and other verticals with current and future client needs.
- Develop innovative and strategic ways to improve the on-time hiring performance and candidate experience.
- Prepare, review, monitor and negotiate recruitment budget internally and with vendors.
Assist and oversee hiring for support staff positions within the organization.

Sr. manager, human resources & talent acquisition

StarTek

Feb 2020 - Nov 2020 (10 months)

- Oversee Human Resources and Talent Acquisition teams that are responsible for the recruitment lifecycle and supporting employees supporting our healthcare, telecommunications, retail, education, and other verticals with current and future client need
- Develop innovative and strategic ways to improve the on-time hiring performance and candidate experience.
- Prepare, review, monitor and negotiate recruitment budget internally and with vendors.
Assist and oversee hiring for support staff positions within the organization.

Sr talent acquisition manager

StarTek

Aug 2018 - Feb 2020 (1 year 7 months)

- Lead and manage teams that are responsible for the recruitment of healthcare, telecommunications/chat support, retail industries to support client needs.
- Develop innovative ways of recruiting in a seasonal (volatile or tourist) market.
- Trained and onboarded new Talent Acquisition Managers.

Recruiting manager

StarTek

Feb 2016 - Aug 2018 (2 years 7 months)

- Develops recruiting sourcing and retention strategies to support the talent needs of the organization.
- Partners with leadership and recruiting team to identify and remove obstacles related to filling open positions.
- Manages Receptionist and Associate Recruiter by providing leadership, direction and mentoring.
Driving results to ensure we are meeting/exceeding client requirements.

R

Volunteer

Ronald McDonald House Charities of Greater Cincinnati

Nov 2012 - Current (12 years 8 months)

- We were able to prepare and serve meals to the children/families that had sick members of their family at Children's Hospital. It was a very rewarding experience.

Recruiter

StarTek

Nov 2012 - Feb 2016 (3 years 4 months)

- Responsible for public relations as well as branding and marketing of the company in the local community. Responsible for public relations as well as branding and marketing of the company in the local community.
- Responsible for public relations as well as branding and marketing of the company in the local community. Prepares and administers non-exempt & exempt-level offer letters.
- Knowledge of Federal, State and Provincial laws regarding HR issues and employment.
Manages non - exempt & exempt recruiting process including interviews, tests, ranks and selects candidates; checks references; negotiates employment offers; coordinates relocations; manages background check/drug screening process; and conducts orientation/induc

Team leader

Convergys

Sep 2009 - Nov 2012 (3 years 3 months)

- Managed 18-25 home agents directly and 250+ agents indirectly.
- Performed weekly coaching sessions to improve and recognize agents for metrics on scorecards. Approve timecards for payroll daily.
- Started as a customer service/claims/escalation representative in the company.
• Issued corrective actions based on behaviors and policy violations to ensure employee is set up for success.
• Assisted HR with unemployment hearings for employees that reported to me.
• Ensure department operates efficiently according to client and company measures.
• Received awards for highest team quality, 0% variance on monitor audits, and having outstanding binder audits.
• Received awards for Top Team Leader for 4 quart

Customer service rep

Convergys

Jun 2008 - Sep 2009 (1 year 4 months)

- Handled calls from other associates, members/providers, and escalation calls.
- Assisted other associates during transition periods from training to production.
- Provided excellent customer service on each call.

Stephanie Schneider

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