Customer Success Manager

Thumbtack

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Full-time

Legal agreement: Employment

Compensation

USD39K - 105K/year

Remote (anywhere)

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Posted over 5 years ago

• Manage and proactively engage with a portfolio of the highest potential Thumbtack professionals. • Understand your professional’s strategic goals and challenges and support them to extract the full value of their Thumbtack experience by providing appropriate education, actionable advice, useful content, and clear communication as needed. • Introduce pros to new product features and drive adoption of those features. • Propose expansion opportunities to meet the professional’s growth targets. • Share best practices with professionals and colleagues. • Have strong knowledge of the Thumbtack platform, always staying up-to-date on the latest product updates understanding how this impacts pros in your portfolio.

About Thumbtack:

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. Please be advised: Thumbtack's Recruiting team will only communicate with active candidates from Thumbtack LinkedIn verified accounts and name@thumbtack.com email addresses.

mission:

We help people care for their home from top to bottom — and empower small businesses nationwide to grow.

Reputation:

Signalers: 40

Domain created: Nov 1998

www.thumbtack.com/

learn more about Thumbtack

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Leader

Marcus Bertilson

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Yuliana Velasquez Ramírez (Job poster)

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