We are looking for a tech-savvy Support Specialist dedicated to helping clients with their FINTRAC compliance obligations. In this role, you will answer app support related questions, field anti-money laundering policy questions, troubleshoot issues, and find creative ways to help our customers be successful. Primary Responsibilities: - Responding to all inbound email support inquiries within a maximum of 2 business hours for all tickets received prior to and during their shift. - Working on tasks to support the success of our customers, from onboarding setup tasks to emailing customers instructions. - Helping the marketing team with email campaigns. - Identifying and resolving user issues, app glitches, or document submission errors promptly. - Writing and updating customer help documentation. Candidate Qualifications: - Excellent written and verbal communication skills with the ability to explain both tech processes and regulatory guidelines clearly and simply. - Reliable, patient, and problem-solver mindset. - Prior experience in general software customer support is preferred. - Exceptional attention to detail when reviewing submitted identity documents or compliance forms for accuracy and completeness. Position Details: - This position is full time, Monday to Friday 9am – 5pm Pacific Time. - You will work as part of a small, but dedicated team, with support from another Customer Support Specialist, as well as others on the team as needed. - It is expected that the successful candidate will have a general comfort around computers, mobile phones, the internet, sending and receiving emails, and software. - You will be required to have a stable internet connection. - You will be required to have an ability to understand and both speak and work in English. - You will be required to have a desire to learn new systems, such as WHMCS, which is our main system of record where the bulk of your activities will take place. Skills Required: - Customer Support: Intermediate. - Email Support: Intermediate. - Phone Support: Intermediate. - Customer Service: Intermediate.

Customer Support Specialist

Emma

Responsibilities

Skills wanted:

Language(s) required:

Tynan Rollo

Tynan Rollo

About ReallyTrusted Technologies:

mission:

reallytrusted.com/

Admin access needed