Tynan Rollo Driving cross-team success, and operational excellence in

Technical Program Manager

ReallyTrusted Technologies

Feb 2025 - Current (1 year 8 months)

Head of Engineering Operations

Unbounce

Aug 2022 - Aug 2024 (2 years 1 month)

Directed agile development operations across engineering, and led project management for 2 teams

● Oversaw Engineering operations including incident management, off-sites, and department communication
● Managed cross-team projects, from inception to release, ensuring timelines were met
● Worked with the Product Management and Engineering teams to create quarterly roadmaps
● Worked closely with customer success, sales, legal, and security to iterate on cross departmental processes

Engineering Manager

Unbounce

Aug 2021 - Aug 2022 (1 year 1 month)

Directed three teams as the project manager, product owner, and scrum master, and managed 12 developers

● Oversaw the Core Infrastructure and Customer Platform teams, leading the definition of priorities, project refinement, and effective communication of roadmaps to stakeholders
● Provided career guidance and coaching through performance reviews and weekly one-on-ones, fostering a culture of professional growth and development within the team

Product Owner / Engineering Operations Manager

Unbounce

Nov 2020 - Aug 2021 (10 months)

Led scrum & project management for multiple teams as the Scrum Master and Product Owner

● Created team dashboards to provide an overview of active projects, team velocity, and backlog health
● Introduced and maintained an engineering onboarding process to ensure new developers are able to get up to speed as fast as possible and know where to find information and resources

Quality Assurance Lead

Unbounce

Jun 2014 - Nov 2020 (6 years 6 months)

Guided a team of 5 Software Developers in Test, focusing on developing automated tests and minimizing risk

● Recruited and built a new Quality Assurance team of five, responsible for developing an end-to-end test suite as part of an updated CI/CD pipeline
● Created a selenium based end-to-end test suite using capybara and poltergeist
● Established quality standards across Engineering
● Led a smooth migration from self-hosted Jira and Confluence to Atlassian Cloud

QA Analyst & Technical Writer

Unbounce

Feb 2012 - Jun 2014 (2 years 5 months)

● Created an escalation flow for Customer Success agents to developers that is still in use today
● Wrote our first selenium based end-to-end test suite using capybara and poltergeist
● Ensured releases met our quality standards through exploratory testing, code reviews, and defining acceptance criteria for tickets
● Created customer facing technical documentation for our most frequent contact drivers

Technical Writer

Fujitsu Australia Software Technology

Jan 2010 - Jan 2011 (1 year 1 month)

● Created manuals from scratch using Microsoft Word and Borland StarTeam
● Created diagrams using Microsoft Visio and Adobe Illustrator
● Tested and analyzed applications for useability and web accessibility
● Wrote and used Microsoft Word macros as necessary
● Reviewed and corrected translated Japanese documents
● Liaised with colleagues located in Japan

T

QA Engineer and Quality Management Representative

Technical Systems Testing

Jan 2007 - Jan 2009 (2 years 1 month)

Worked primarily as a QA Engineer, responsible for testing gaming equipment, software, and communication protocols. In this environment my propensity for finding and analyzing issues was a major asset.

As QMR I was responsible for attaining accreditation to ISO 17025 in both the Vancouver and Sydney offices, this gave me a unique perspective on the quality management system which allowed me to improve usability and decrease overhead.

P

QA Engineer

Photo Violation Technologies

Jan 2006 - Jan 2007 (1 year 1 month)

● Responsible for the end-to-end testing of all elements of the technology including: wireless vehicle sensors, server side software, Cisco wireless routers, parking meters, and the handheld units.
● Used Bugzilla to track all product issues
● Designed and executed UATs to improve the system
● Administered the server side backend to monitor the status of parking meters
● Fixed bugs in the parking meter software
● Oversaw the installation of systems in San Francisco’s Golden Gate Bridge and Fisherman’s Wharf, as well aiding the installation team in Niagara Falls

Tynan Rollo

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Tynan Rollo

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