Five9 Administrator With Salesforce at KR3 Information Systems | Torre
Five9 Administrator With Salesforce
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KR3 Information Systems

Five9 Administrator With Salesforce

KR3 Information Systems
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You will optimize contact center performance by integrating Five9 and Salesforce solutions.
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Full-time

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Shared by
Diana Montoya
 3 days ago

Requirements and responsibilities

KR3 Information Systems is looking for an experienced Five9 Administrator with Salesforce to join our team and support our client.Key ResponsibilitiesAdminister and optimize Five9 dialer technologies, including predictive dialingConfigure domains, campaign profiles, and inbound/outbound campaignsIntegrate Five9 with Salesforce and backend enterprise systemsDevelop and maintain IVR scripts and workflowsConfigure API integrations with external platformsSupport voice, SMS, chat, and email channelsTroubleshoot complex production issues and provide L2/L3 supportBuild reports and dashboards for contact center operationsEnsure compliance with PCI, TCPA, and 10DLC standardsRequired Skills3+ years of hands-on Five9 administration experienceStrong experience with Salesforce integrationIVR, dialers, campaign management, and workflow automationREST API and third-party integrationsContact center technologies and production supportReporting, analytics, and documentationPreferredFive9 CertificationExperience leading Five9 implementations or serving as an SMEExperience in high-volume contact center environments
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