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Published over 2 years ago
Responsibilities & more
• Troubleshoot, diagnose and fix production software issues; develop monitoring solutions; perform software maintenance and configuration; implement the fixes for internally developed code; update, track and resolve technical challenges.
• Plan, deploy and maintain critical business applications.
• Design and implement appropriate environments for those applications; engineer suitable release management procedures and provide production support.
• Provide operations-level support for batch processing systems.
• Work with the Engineering team to upgrade existing systems and assist in working to eliminate single points of failure.
• Automate the provisioning of environments.
• Design and develop automation workflows; perform unit tests and conduct reviews to make sure your work is rigorously designed, elegantly coded, and effectively tuned for platform performance, and assess the overall quality of delivered components.
• Troubleshoot problems, involving the appropriate resources and driving resolution of issues with a focus on minimizing impact on our customers.
• Participate in the Agile DevOps design, development, testing, and release of new capabilities and features with a focus on freedom and post-production support.
• Represent production support for the suite of apps in the domain in Agile stand-ups, planning sessions and deployment activities.
• Drive improvements to processes and design enhancements to automation to improve the production environment continuously.
• Identify reoccurring issues and work with IT & business partners to remediate them using the problem management process.
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