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Posted over 2 years ago
Requirements and responsibilities
💠 Company Information
A US Dumpster Rental Service with a commitment to exceptional customer service and environmental responsibility, offering bin rentals and more.
💠 Requirements
→ Minimum 5 years of customer service experience.
→ Excellent communication skills.
→ Experience with dumpster companies (a plus).
→ 2 years of Virtual Assistant experience.
💠 Success Profile:
→ Innovative and proactive.
→ Strong people and relationship skills.
→ Stress management and organization.
→ Tech-savvy.
→ Effective communication.
🔺 Relevant information
→ Hours: 45/week, Mon-Fri 8 am to 5 pm PST, Sat 8 am to 2 pm PST.
→ Bilingual (Fluent English and Fluent Spanish).
→ Open to Latin America.
→ Pay Rate: $9 - $10/hour (based on experience).
✨ Opportunities Offered
→ Join a detail-oriented team.
→ Be part of a US company.
→ Collaborate with a great team.
💠 Responsibilities
◽️ 1. Customer Service & Support:
→ Respond to customer inquiries via phone, email, live chat, or social media.
→ Resolve customer issues and provide product information.
→ Process orders, track progress, and manage payments.
→ Assist customers in choosing the right dumpster size.
→ Coordinate dumpster delivery appointments.
→ Promote additional products/services.
◽️ 2. Follow-up with Leads & Potential Clients:
→ Use email and calls for follow-ups and demos.
→ Encourage clients to leave reviews.
Manage and sort leads.
◽️ 3. Calendar Management and Appointment Setting:
→ Schedule appointments.
→ Maintain accurate calendars.
→ Send reminders to participants.
◽️ 4. Cold Calling:
→ Contact potential clients through various channels.
→ Qualify leads and transfer to sales.
→ Maintain CRM records.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)