Customer Service - Hybrid (Manati) at Vwr | Torre
Customer Service - Hybrid (Manati)
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Vwr

Customer Service - Hybrid (Manati)

Vwr
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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Hybrid (Manati, PR)
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Posted about 2 years ago

Requirements and responsibilities

- Avantor is a global team of 14,000+ associates passionate about discovery and overcoming challenges in life-changing science. - The work at Avantor changes people's lives for the better, bringing new patient treatments and therapies to market. - Avantor is committed to diversity, equity, and inclusion, providing learning experiences to support career growth and success. Avantor is seeking a Customer Service Representative for a full-time position in Manati, PR. The ideal candidate will have a Bachelor’s degree, fluency in Spanish and English, good interpersonal and communication skills, and the ability to work successfully in a team environment. The role involves general business support, handling inquiries from customers, coordinating issue resolution, explaining products/services and billing procedures, and more. The successful candidate will thrive by partnering with carriers, monitoring daily operations, training and supporting junior CSR, and contributing to continuous quality improvements. If you are self-motivated, result-oriented, and passionate about making an impact, apply now to join our global team! Responsibilities: - Handle inquiries from external and internal customers - Coordinate resolution of customer issues with internal departments - Explain products/services and billing procedures to customers - Assist customers in completing forms and gathering/recording information - Monitor daily operation of CS team and solve trouble - Train and support junior CSR to work in a productive/ lean/ efficient way - Support to set up SOP to meet the spirit of SPEED and ACCURACY - Check the material validity and price effectiveness in SAP - Generate quotes upon Accounts Managers’ or customers’ requests in SAP - Enter valid orders to initiate product shipment - Work with supply chain to ensure goods arrival, to meet the customer’s required delivery date - Contact with the customer to ensure the valid certificates for chemical goods or DGs - Manage orders to ensure complete and on-time delivery - Create on-time invoices upon delivery or completion of installation - Manage returned and defective products to Logistic Centers and provide credits to customers - Contribute to continuous quality improvements to ensure business compliance - Take ownership of customers’ issues and resolutions - Ensure highest level of customer satisfaction (internal and external)
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