We’re looking for a full time Client Success Coach to join our fast growing team at Richard Yu’s online education company.Our mission is simple: help everyday people launch impactful online digital Product businesses that transform lives, starting with their own.About Us:Impact Clients helps entrepreneurs start or scale their digital product businesses.What began as a broke UCLA student struggling to sell an online course has grown into a company that has generated $30M+ in revenue with a global team of 50+ members.Our mission is to reform the education system by helping 1 million+ people achieve financial freedom through online business.We are faith driven, fast paced, and rooted in service. We are building a world class education platform to help people turn their knowledge into income through coaching and consulting.About The Role:You’ll be leading a team of 8-10+ Customer Success Managers (CSMs) responsible for client onboarding, coaching, and retention. Your job is to elevate client outcomes, maximize lifetime value, and train our CSMs to become world-class coaches.This is a hands-on leadership role: you’ll manage, mentor, and hold the team accountable, while also stepping in personally when high-stakes client situations require it.This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you’ll work up to 8 hours per day, and some days will require a little more effort of up to 9+ hours.You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we’re in the coaching business.Requirements🎯 About The RoleYou will lead a team of 8 to 12+ Customer Success Managers responsible for onboarding, coaching, and retention.Your job is to:Elevate client outcomesMaximize lifetime valueDevelop world-class CSMsThis is a hands-on leadership role. You will manage, mentor, and hold the team accountable, while also stepping in on high-stakes client situations when needed.📍 Remote, full-time🕘 Availability required: 8 AM to 5 PM EST, Monday to Friday⏱️ Average workload: up to 8 hours per day, occasionally 10+🌎 Must live in North America, Europe, or South Africa🗣️ Fluent, accent-neutral English requiredKey ResponsibilitiesLead and coach a team of CSMs on onboarding, accountability, and renewal callsStep into refund and chargeback situations to retain clients and protect revenueTrain CSMs on objection handling and improving 1:1 call performanceMonitor KPIs around retention, upgrades, renewals, and collectionsImprove scripts, processes, and SOPs for scalabilityCollaborate with Sales and Marketing for message alignmentTake ownership of escalated client accountsProvide daily reporting across Slack, spreadsheets, and other tools✅ RequirementsYou must have:Proven experience leading customer success teams in online education, coaching, or digital marketingStrong track record in objection handling and save callsHands-on experience preventing refunds and chargebacksExcellent communication and leadership skillsExperience with Loom, Slack, Zapier, Calendly, GSuite, Trello, and CRMsHigh attention to detail and strong organizational skillsAbility to manage multiple priorities in a fast paced environmentPassion for mentoring and developing peopleFull time availability during EST hours🔥 WHO THIS IS FORNatural leaders who thrive on retaining clientsPeople who stay calm in client fires and escalationsMentors who love developing team membersHighly accountable, detail-oriented operatorsBuilders excited to help scale to 9 figures🚫 WHO THIS IS NOT FORPeople who avoid difficult conversationsAnyone with another full-time jobPeople who struggle with deadlines or fast executionAnyone resistant to feedback and growthBenefits💰 Compensation & BenefitsNegotiable compensation based on experience, we are openBase salary negotiable based on experiencePerformance-based commission opportunitiesPotential equity upsideNext StepsIf this role excites you: Submit your resume. Record a 3–5 minute Loom video introducing yourself and answering: Why should we hire you? What’s your experience with leading client success teams? Share an example where you successfully handled a save call or refund/chargeback scenario. Share an example where you coached a team member to perform better. Why do you believe you’ll thrive in a fast-paced, growth-driven environment?Applications are reviewed on a rolling basis. If selected, you’ll hear from us within 24–48 hours.
