Job Title: LatAm Aftermarket Support & Customer Service (Medical Devices) Salary: 1,200 - 1,500 USD Location: Brazil or Chile Key Responsibilities Primary Aftermarket Support & Liaison: Act as the primary expert for resolving complex data and technical inquiries from the LatAm Customer Service team and users of CGM, BGM, and Insulin Pump devices. Investigate and troubleshoot issues related to device data synchronization, data accuracy, and software connectivity. Collaborate closely with Technical Support and Product Management to diagnose post-market issues and drive towards effective solutions. Data Subject Request Management & Compliance: Manage and execute all data subject requests (DSARs) such as access, deletion, and portability requests in full compliance with GDPR timelines and requirements. Serve as the first point of contact for data privacy concerns and incidents, conducting initial assessments and escalating as necessary. Maintain accurate records of processing activities (RoPA) related to aftermarket support. Collect Market Information: Participate in foreign trade fairs, understand local market competition, gather competitor information, and feed back to the marketing department. Customer Training: Visit clients and provide necessary product training for them. Other Duties: Abide by the company’s rules and regulations, accept adjustments to the position and work content made by the company based on actual task needs, and complete other work assigned by leaders. Qualifications Bachelor’s degree or above, fluent in spoken Spanish; proficiency in English is preferred. Medical background is preferred; familiar with foreign trade processes and support the LatAm market. With extensive knowledge in handling CGM or glucometer products

LatAm Aftermarket Support & Customer Service

Emma

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Noche Penano Verified

Admin access needed