The OpportunityAt Hinge Health, we're transforming how 20+ million people access musculoskeletal care—and our Client Success team is at the heart of that impact. As a Client Success Manager, you'll be the trusted partner to our employer clients, ensuring they maximize the value of Hinge Health programs and deliver life-changing outcomes to their employees. This isn't just account management—it's a cross-functional role where you'll act as strategic advisor, program expert, and relationship builder, directly influencing client retention, product adoption, and revenue growth. If you thrive in a fast-paced, mission-driven environment and love turning data into action, this is your opportunity to make a measurable impact.What You'll AccomplishIn your first 3 months: Build strong relationships with your assigned clients, conduct comprehensive program audits to understand their current state, and partner with internal teams (Growth, Sales, Clinical, Marketing) to align on client goals and enrollment strategies.In your first 6 months: Launch best-practice enrollment campaigns that drive adoption and achieve annual enrollment targets for your clients. Begin reporting on program value using data-driven insights, manage escalations with confidence, and identify opportunities for product expansion.In your first year: Own a full book of business, consistently achieving high satisfaction scores with exceptional rates of retention. Turn clients into advocates, supporting sales references and marketing initiatives, while ensuring your clients utilize Hinge Health's full suite of products to maximize member impact.Who You AreA Relationship Builder: Naturally build trust at all levels—from frontline HR contacts to C-suite executives—and are seen as a respected thought-partner who understands client culture, priorities, and goals.A Data Storyteller: Craft compelling narratives using data-driven insights to influence customer decisions and demonstrate program ROI. Turn complex metrics into clear, actionable recommendations.Strategic & Resourceful: Navigate the complexities of managing multiple clients at different lifecycle stages, balancing client needs with internal resources to drive high customer satisfaction year after year.A “Learn-it-all”: Embody Hinge Health's cultural value of continuous learning—becoming a subject matter expert on products, understanding common use cases, and confidently presenting solutions to clients.Resilient & Results-Driven: Manage complexity with ease, asking the right questions to analyze situations, acquire data, and uncover root causes. Think long-term and don't sacrifice sustainable value for short-term wins.Basic Qualifications2+ years of experience as a Client Success Manager, Account Manager, or similar client-facing role within digital health, building relationships and managing a full book of business comprised of employers and/or health plansProven ability to communicate effectively with internal and external stakeholders (clients, consultants, health plans, cross-functional partners) in ways that convey clarity, rigor, and conciseness—through both written and visual formatsDemonstrated success in driving client retention, adoption, and satisfaction in a client success or account management capacityData proficiency: Comfortable working with data to tell stories, track KPIs, and make recommendationsPreferred QualificationsBachelor's Degree strongly preferredExperience at a high-growth startup or fast-paced tech company, with an understanding of the associated challengesDeep understanding of employee benefits, digital health, and the healthcare ecosystemAdvanced Excel skills and experience with data integration tools (e.g., Salesforce, Looker, Tableau)About Hinge HealthAt Hinge Health, we’re using technology to scale and automate the delivery of healthcare—starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care—from acute injury, to chronic pain, to post-surgical rehabilitation—through personalized, evidence-based care.As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore.What You'll Love About UsInclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.Modern life stipends: Manage your own learning and development
