Customer service representative at SupportNinja | Torre
Customer service representative
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SupportNinja

Customer service representative

SupportNinja
Posted by
Stephanie Schneider
Daniel Gironza
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(42) info
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Full-time

Legal agreement: Employment

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14, 1105 Quezon Ave, Bagong Pag Asa, Quezon City, Metro Manila, Philippines
Posted over 3 years ago

Responsibilities

👥 Performs basic customer service/support duties such as product inquiry, process assistance, billing support, etc. 💬 Responds promptly to customer inquiries in all channels possible; communicates with customers through various channels; chat, email & phone. 🔑 Opens and maintains customer accounts by recording account information; Keeps records of customer interactions, transactions, comments, and complaints. 😊 Maintains a positive, empathetic, and professional attitude toward customers at all times; Acknowledges and resolves customer complaints. 📝 Processes orders, forms, applications, and requests. 🤖 Obtains product mastery in order to respond to the customers' concerns promptly and accordingly. 👍 Provides comprehensive and professional customer support to ensure customer satisfaction. 🤝 Communicates and coordinates with colleagues as necessary; Provides feedback on the efficiency of the customer service process. 📋 Perform other duties as assigned.
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