Senior Technical Support Engineer (EMEA) at Chainguard | Torre
Senior Technical Support Engineer (EMEA)
Report
Chainguard

Senior Technical Support Engineer (EMEA)

Chainguard
star_border star_border star_border star_border star_border
star star star star star
(1) info
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: To be defined

Base compensation
EUR110k - 130k/year
~USD129k - 152k/year

+ Health insurance

location_on
Hybrid (Europe)
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences
Posted over 2 years ago

Requirements and responsibilities

- Chainguard is on a mission to secure the software supply chain by default - Founded by industry's leading experts on open source software, security, and cloud native development - Backed by Sequoia, Amplify Partners, the Chainsmokers, and more - Product portfolio includes Chainguard Images and Chainguard Services - Customers range from Fortune 500 companies to startups and SMBs As a Senior Technical Support Engineer at Chainguard, you will be part of the Customer Experience group, working directly with customers and collaborating closely with the Solutions Architects on the Customer Engineering team. You will take ownership of incoming customer issues, triage, investigate, manage, and resolve complex issues and requests related to Chainguard Images and Chainguard Enforce. You will also communicate progress of issues and fixes to both technical and non-technical users, raise issues, bugs, and feature requests to the engineering and product teams, and create and manage Knowledge Base content. If you have a strong technical aptitude, a passion for highly complex technical problem solving, and a desire to provide a superior customer experience, we encourage you to apply. Responsibilities: - Take ownership of incoming customer issues by triaging, investigating, managing, and resolving complex issues and requests related to Chainguard Images and Chainguard Enforce - Escalate issues to the Customer Engineering team as needed - Provide timely communication to customers, maintaining prescribed SLAs - Communicate progress of issues and fixes to both technical and non-technical users - Use problem solving and creativity to derive solutions for customers - Document detailed investigations of new issues - Prioritize customer cases in your own queue - Drive communication standards for technically complex issues while maintaining a customer obsessed mindset - Raise issues, bugs, and feature requests to the engineering and product teams - Effectively manage customers and internal stakeholders to proactively drive issues to resolution - Drive requirements for supporting the product along with the Customer Engineering team - Regularly create and manage Knowledge Base content - Proactively seek out learning opportunities and challenges - Collaborate, teach, and learn from the Customer Engineering team - Participate in an on-call rotation for after hours, holiday, and weekend support coverage
This job opening is closed.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)

Thank you

Thank you

check_circle

Payment confirmed

Torre Hunt

Torre Hunt

A member of the Torre team will contact you shortly

In the meantime, continue adding information to your job opening.