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Posted 7 months ago
Requirements and responsibilities
About the CompanyHi there! We’re CyberCare - part of Tesonet Accelerator - a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make techworld easy - one customer at a time.Job DescriptionAs a Customer Support (live-chat) you’ll be on the front lines of creating great customer experiences for top tech brands like NordVPN, Surfshark and Saily. Whether it’s solving an issue, answering a question, or just making someone’s day easier, you’ll be doing it with the help of smart tools and an even smarter team.Your Day-to-DaySupport NordVPN customers via live-chat. No phone calls over here!Troubleshoot tech issues and help with billing inquiries.Make customers happy by resolving their concerns.Turn users into fans through top-notch support.Bring empathy, patience, and a positive vibe to every interaction.What We Expect From YouFluency in English.Basic know-how of Windows/MacOS.Confidence in multitasking and providing technical support.A calm, customer-first mindset - even under pressure.Positive, proactive, and motivated attitude.Ability to work rotating day and evening shifts full-time.Ability to work from out office in Lviv.What You Will Take From UsSmooth start in tech with onboarding & mentorship.Work with world-known products & smart tools.Flexible shifts for students.A great office + option to work from home twice a week.Fun team, regular events & team building activities.Salary from $750/month (plus performance bonus up to $300 /month) + annual salary reviews.Health insurance & plenty of extra perks.
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