Bilingual Orthodontics/Dental Biller + Front Desk Support (English/Spanish) at Winning Assistants LLC

Role Overview: - Our client is seeking an experienced Bilingual Dental Biller and Front Desk Support professional to join their growing team. - This position is ideal for a highly organized and detail-oriented dental professional with strong experience in orthodontic and oral surgery billing, insurance claims, and front desk support. - The successful candidate will play a key role in ensuring accurate claim submission, timely insurance follow-up, and exceptional patient service while supporting two busy dental offices. - This is primarily an administrative and billing-focused role with occasional front desk and phone support responsibilities. Dental and Orthodontic Billing Responsibilities: - Process and submit dental, orthodontic, and oral surgery insurance claims accurately and on time. - Ensure claims are complete, compliant, and submitted correctly to maximize reimbursement. - Review unpaid, denied, or rejected claims and take appropriate corrective action. - Prepare and submit appeals for denied claims. - Monitor claim status and follow up with insurance companies until resolution. - Maintain accurate billing documentation and patient financial records. - Work with Denti-Cal (California Medicaid) and commercial dental insurance plans. Insurance Verification and Claims Management: - Verify dental insurance eligibility and benefits prior to treatment. - Confirm patient coverage, deductibles, copays, and treatment limitations. - Obtain benefit information and communicate coverage details when necessary. - Follow up with insurance carriers regarding pending claims and authorizations. - Maintain detailed documentation of insurance communications and claim updates. Front Desk and Patient Support: - Answer overflow inbound calls professionally. - Assist new patients with scheduling appointments and responding to general inquiries. - Route calls appropriately and provide excellent customer service. - Support front desk operations during high patient volume. - Maintain HIPAA compliance while handling patient information. Administrative Support: - Assist with billing questions and account inquiries. - Support administrative functions across two dental office locations. - Maintain organized patient records and billing documentation. - Collaborate with in-office staff to ensure efficient daily operations. - Participate in cross-training to support multiple office workflows. Required Qualifications: - Minimum 2 years of dental billing experience. - Orthodontic billing experience. - Oral surgery billing experience. - Experience handling insurance claim submissions, claim follow-up, appeals, denials, and insurance verification. - Experience working with Denti-Cal (California Medicaid) is highly preferred. - Native or fluent bilingual English and Spanish speaker. - Strong understanding of HIPAA regulations and healthcare compliance. - Excellent organizational skills and attention to detail. - Ability to manage multiple priorities in a fast-paced dental environment. - Strong written and verbal communication skills. - Comfortable supporting multiple office locations. Software and Tools: - Experience with Cloud 9, OpenDental, Google Workspace, Slack, Salesforce, WhatsApp, Skype, Zoom Meetings, Google Meet, and Google Chat is preferred.

Bilingual Orthodontics/Dental Biller + Front Desk Support (English/Spanish)

Emma

Responsibilities

Skills wanted:

Language(s) required:

Jholo Malaluan Verified

Jholo Malaluan Verified

About Winning Assistants LLC:

mission:

Admin access needed