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7 days ago
Requirements and responsibilities
What You'll DoLead end-to-end PeopleSoft managed services deliveryManage and mentor a team of functional analysts, techno-functional analysts, and developersDrive SLA compliance, incident management, and service qualityConduct client governance meetings, escalations management, and Quarterly Business Reviews (QBRs)Partner with stakeholders to ensure operational excellence and customer satisfactionOversee resource planning, workload management, and team performanceWhat We're Looking For15+ years of PeopleSoft experience7+ years managing PeopleSoft production support teamsStrong service delivery, governance, and SLA management expertiseProven experience leading functional and technical teamsExcellent client-facing communication and stakeholder management skillsAbility to manage escalations and drive continuous service improvementPreferred BackgroundManaged Services DeliveryPeopleSoft ERP Production SupportGovernance & QBR LeadershipEnterprise Support OperationsFinancial or business-critical event support experienceTechnologiesPeopleSoftITSM/Ticketing ToolsMicrosoft Office SuiteThis is an excellent opportunity for a seasoned PeopleSoft professional looking to take ownership of a high-impact service delivery function while working remotely with enterprise clients.