Employment type: Full-time
Legal agreement: To be confirmed based on the regulations of your country of residence (Colombia, Peru, or El Salvador)
Currency exchange and payroll taxes to be paid by: Depends on the location of the candidate
Compensation: Competitive, based on experience and country of residence — details shared during the interview process.
Location: On-site – Colombia / Perú / El Salvador (you will work on-site in your own country of residence; exact office address to be confirmed)
VPP is looking for a Patient Support Agent to support patients in the United States through phone calls, communication, scheduling support, and administrative tasks. This is an in-person, on-site role based at one of our offices in Colombia, Peru, or El Salvador — ideal for a professional with advanced English skills, customer service experience, and the ability to work in a structured, in-office, call center environment with clear processes, responsibilities, and performance expectations.
Responsibilities:
- Communicate with patients in English through phone calls, messages, and other communication channels.
- Provide professional and empathetic customer support.
- Assist with scheduling, follow-ups, and administrative healthcare-related tasks.
- Maintain accurate information and documentation in internal systems.
- Follow established processes, protocols, and quality standards.
- Communicate proactively with supervisors and team members.
- Participate in meetings, training sessions, coaching, and feedback conversations.
- Maintain consistent availability during the assigned working schedule.
Required Qualifications:
- Advanced English proficiency (written and verbal).
- Previous experience in customer service, call centers, healthcare support, or administrative roles.
- Strong communication skills and professional phone etiquette.
- Ability to follow procedures and maintain attention to detail.
- Ability to manage multiple tasks while maintaining quality.
- Comfortable working on-site, in an office/call center environment that is structured and team-oriented.
Preferred Qualifications:
- Experience supporting US customers or healthcare operations.
- Experience working with patients, medical offices, scheduling, or healthcare processes.
- Experience using CRM systems or communication platforms.
Work Arrangement:
- On-site, in-person opportunity based at our office in your country of residence (Colombia, Peru, or El Salvador) — exact city to be confirmed.
- Full-time commitment required, Monday–Friday (with occasional Saturdays based on the U.S. medical calendar).
- Our schedule follows the official U.S. federal holiday calendar — public holidays in your own country are treated as regular working days, not days off.
- Working schedule will be assigned according to client and operational requirements.
- The exact legal agreement (contractor or employment) and related tax/social security responsibilities will be clarified during the process, based on local regulations.
Expectations for Successful Candidates:
- Be available during their assigned working hours, on-site.
- Follow established workflows and communication guidelines.
- Maintain professional communication with supervisors and team members.
- Meet quality and performance expectations.
Candidate Profile:
- You are comfortable working with defined processes and responsibilities.
- You value accountability, reliability, and teamwork.
- You are open to feedback and continuous improvement.
- You can maintain focus and professionalism while working on-site, in an office environment.
This role is not a fit if you are looking for:
- A remote or hybrid position.
- A completely flexible schedule.
- A role without supervision, processes, or performance expectations.
- A position where responsibilities can be completed without regular communication with the team.
