Requirements and responsibilities
ABOUT RETELL AIRetell AI is using first principles to reimagine the call center with cutting-edge voice AI.Thousands of companies now utilize Retell’s AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we have scaled to $60M ARR with a team of 40 people, up from $5M at the start of 2025.Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we’re creating intelligent AI “workers” that can act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving customer interactions.We’re growing quickly and looking for ambitious builders who want to tackle hard technical problems, move fast, and have real impact at one of the fastest-growing voice AI startups.Let’s build the future together.We’re a top 50 AI app in a16z list: a16z Top AI Apps#4 on Brex's Fast-Growing Software Vendors of 2025: Brex Benchmark 2025We’re also one of the top ranking startups on: Lean AI LeaderboardEnterprise Tech 30: Wing Venture Capital ET30ABOUT THE ROLEWe’re looking for an Inbound Sales Development Representative to help scale and optimize Retell AI’s inbound pipeline engine. We welcome candidates ranging from new graduates to early-career professionals who are excited to grow in a fast-paced startup environment.You’ll be one of the first touchpoints for companies evaluating Retell and play a critical role in how inbound demand gets qualified, routed, and converted into pipeline. You’ll work closely with the VP of Revenue and account executives to ensure high-quality customer experiences across every inbound interaction.This role is ideal for someone who thrives in fast-moving environments, communicates exceptionally well, and wants exposure to one of the fastest-growing AI companies in the market.KEY RESPONSIBILITIESOwn timely responses across inbound channels including website forms, email, live chat, and LinkedInQualify inbound leads and route opportunities appropriately across enterprise and SMB/mid-market segmentsSchedule discovery and demo calls for account executivesMaintain clean, accurate CRM hygiene across all prospect interactions and stagesDevelop strong product knowledge and confidently communicate Retell’s value propositionPartner with revenue leadership to improve inbound qualification processes, messaging, and workflowsTrack performance against qualified meetings, opportunities created, and pipeline contributionYOU MIGHT THRIVE IFYou’re naturally high-energy and enjoy interacting with people throughout the dayYou have prior customer-facing experience in hospitality, retail, service, support, or sales environmentsYou communicate clearly, ask thoughtful questions, and actively listenYou stay organized under volume and consistently follow through on detailsYou’re comfortable operating in fast-paced environments with evolving processesYou learn quickly and are excited to understand technical products deeplyYou want to grow rapidly in a high-performance startup environment with meaningful ownershipJOB DETAILSCash Compensation: $6,000 – $8,000/month base (1099)Variable Compensation: Performance-based bonus tied to qualified meetings and opportunities createdLocation: Fully Remote (US or Canada)Open to recent graduates and early-career candidates who are excited to grow quickly in a high-performance startup environment.Engagement Type: Remote independent contractor role with the potential for expanded long-term opportunities based on business needs and performanceReporting Structure: Directly reports to the VP of Revenue
Optionally, you can add more information later (benefits, pre-screening questions, etc.)