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Posted about 2 months ago
Requirements and responsibilities
About UsAt TeamSnap, we believe when the world connects through sports, the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s Best Places to Work and Built In’s 100 Best Remote-First Places to Work.As a Client Success Manager, your role is pivotal to our organization's growth, working cross-functionally to provide excellent service to our top clients. You’ll play a critical role in supporting and managing a book of agency and brand advertising clients. If you have a passion for delivering exceptional customer service while growing new and existing business alongside the brand solutions advertising sales team, you’re exactly who we’re looking for!What You'll Do:Manage 10-15 client accounts - you will own your own book of business and be responsible for retention and growth, in partnership with the account management teamLead regular Zoom meetings with clients to onboard them, provide campaign updates, and recap campaign performanceCollaborate with our sales team to ensure campaigns are hitting client goalsWork closely with our operations teams to execute campaigns successfullyAnalyze data to report on campaign performance (brand lift studies, foot traffic studies, CTR, engagement, etc)Contribute to team training resources and process optimizationWhat Will Set You Up for Success:Minimum of 2 years of experience in client success management, sponsorship management, project management, or similar role, with at least 1 year in a client-facing role at a publisher, brand, or agencyStrong attention to detail and ability to deliver creative business solutionsAbility to leverage your background in display and OOH marketing/advertising, and curate thoughtful creative recommendations that inspire trust and belief in our TeamSnap productExpertise in analyzing and sharing insights on campaign metrics and the ability to use performance data to pinpoint trendsInnate ability to build rapport and understand the needs of clientsProven track record of managing successful advertising campaigns and maintaining high client satisfactionAdaptability and flexibility, with a history of fine-tuning approach to client needsCompensationWe’re committed to equitable compensation for all TeamSnappers. The minimum starting point for this role is $60,000, inclusive of base and bonus, with comp updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.LocationTeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota and West Virginia and while we love all parts of the world, we can only hire permanent US residents at this time.Opportunities to GrowAt TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.Total RewardsWe’re remote-first. We’ve been remote since 2009, long before Covid made it coolUnlimited PTO and paid parental leave for ALL parents (not just primary or secondary)100% premium coverage of medical/dental/vision for you and your family401K to help you invest for the future$1,500 annual learning and development stipendTravel to fun locations for all-company meetings and team eventsGenerous home office allowance to set you up for successTeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafterA monthly stipend reimbursement for health and wellness and so much moreTeamSnap Total RewardsWorking at TeamSnapAt TeamSnap, you're not a culture fit, you're a culture add. Check out our Culture Playbook and learn how we succeed at being remote-first, what makes our company so unique, and how we're inspired by our people, our customers, and our values.Inclusion and DiversityCreativity and innovation can't thrive when we're cookie-cutter images of each other. We’re quickly growing more diverse, but there's always room for improvement. We are committed to inclusion and diversity at TeamSnap, and we hold ourselves accountable for building an environment where everyone feels valued. If you need any disability-related adaptation during the recruitment process, just let us know! We are an Equal Employment Opportunity Employer.AI disclaimerWe may use artificial intelligence AI tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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