Product Support Specialist at hires.best | Torre
Product Support Specialist
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hires.best

Product Support Specialist

hires.best
Posted by
Artem Sovkov
Emma
Emma
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Full-time

Legal agreement: Contractor

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Remote (anywhere)
Posted 7 months ago

Responsibilities

Our client is an international online entertainment company with more than 12 years of success and a strong position in the CIS market. As the business continues to expand internationally, the company is investing in seamless product performance and stronger market fit across LATAM. We are looking for a Product Support Specialist to help adapt and validate the product for local users. In this role, you will test the platform, monitor payment gateways and user experience, escalate technical issues, and provide structured feedback to the product and tech teams. What you'll bring: - Expert Spanish level, conversational English. - Background in Tech Support (L2/L3), Customer Support, or QA in high-load B2C platforms (online entertainment, digital transaction platforms or gaming preferable). - Must be available for occasional weekend/after-hours response for urgent product issues. What you'll do: - Validate the website performance - check payment gateways, SMS delivery from local telecom operators, and UI behavior. - Formulate clear bug reports, investigate transaction drops, and bridge the gap between local users and our development team. - Conduct market research focusing on local competitors, user behavior, and payment preferences in Argentina. - Perform basic analytics, structure market data in Excel, and deliver actionable insights to the Product team. - Perform QA of the Spanish interface to ensure correct content display and logical flow. What we offer: - 100% Remote work, 9-18/Mo-Fri (in your local time zone). - Fixed monthly compensation (starting with 800,000 ARS). - Work equipment provided upon successful completion of the probation period. - 30 days of paid vacation days/year. Ready to make an impact? If you want to ensure the best user experience for a growing entertainment product and turn your market insights into real technical improvements, apply now and let's talk!
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