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Posted 3 months ago
Requirements and responsibilities
RESPONSIBILITIESBusiness Systems ManagementOwn the design and implementation of internal systems including CRM, BI, CPQ, forecasting and revenue operations toolingDevelop and execute change management strategies to ensure smooth adoption of new technologies, system upgrades, and organizational change.Promote and embed a culture of continuous improvement and innovation across the IT function and the wider organization.Research, architect and implement large-scale tool migration projects, including CPQ, CRM and BI toolsManage software spend and vendor relationships, ensuring timely procurement of business technology to suit the company needs and proactive identification of cost-saving opportunitiesServe as the internal product owner for business systems, ensuring data integrity, usability and adoptionPartner with Sales, Services, Finance, and Technical Program Managers to gather business requirements, translating them into technical specifications.Audit and optimize system configurations (fields, objects, flows, integrations) to reduce technical debt and improve performanceOversee the development of Salesforce platform and integration with third-party tools, particularly with NetSuite, Dealhub and HubSpotPartner with Data Engineering to ensure reliable data pipelines and models supporting analytics and reportingLead sprint planning for development of internal business systems ensuring on-time developmentIT & CybersecurityIT & CybersecurityAct as hands-on owner of ISO/SOC compliance programs, including control execution, evidence collection, and audit managementOversee employee IT support and helpdesk operationsLead employee training and communication regarding security best practicesLead vendor security assessments and ongoing risk reviewsDefine and enforce IT security policies, procedures, and best practices to safeguard company data and assetsOversee company-wide equipment strategy and lifecycle management, ensuring performance, reliability, and availability.OUR IDEAL QUALITITES7-10 years of experience with IT and/or Technical Business Operations with a minimum of 3 years in a leadership role and a proven track record in change management, and company-wide system implementations.Experience with solution engineering and IT infrastructure design with a focus on intelligent automation and employee experienceExperience in a Salesforce Architect role in technology companies with SaaS/service business modelsStrong experience with SQL, JavaScript, JSON, data engineering and analyticsExperience with key integrations such as Celigo, Looker, Dealhub, and marketing automation toolsExperience with API and developing internal tools using n8n, Postman, Retool, Claude, Lovable, etc.Familiarity with Agile methodologies, including leading sprints to ensure the efficient delivery of business systemsExcellent communication and interpersonal skills with demonstrated experience of collaborating with cross-functional teamsExperience partnering with Sales, Services, Finance, Legal, Accounting, and Operations leadershipDemonstrated experience managing multiple projects simultaneously and resolving issues quickly while being detail orientedDemonstrated ability to operate effectively in a fast-paced, dynamic environment while managing multiple priorities and deadlinesCustomer service attitude and experience resolving issues across time zonesBachelor's degree in a related fieldTotal Rewards!Competitive compensation with commission or bonus structure9 Bank Holidays28 days of PTO4 weeks sabbatical after 5 yearsAXA Medical cover available at no cost for employee and shared cost for dependentsTravel CoverLife InsuranceIncome ProtectionEAPPension through Scottish WidowsRemote Work!Remote-first; We're thrilled to say that we've been passionate about remote work since day one! Being remote is simply who we are. At Quid, we're all about connecting with people from all corners of the globe. Our team is made up of individuals who are comfortable working remotely and collaborating with others across different time zones. We’re looking forward to future growth and expansion, however, certain legal restrictions dictate that we are only able to accept candidates who possess eligibility to work in the United States of America.LocationRemote, EMEAAbout QuidUnlike legacy SaaS vendors, we combine the power of our data, AI and people to deliver the outcomes our clients want. We don’t leave clients to flounder in complicated and expensive tools and hope they figure it out. We clarify what the win looks like and partner to deliver it.
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