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Shared by 
2 days ago
Requirements and responsibilities
Lead IT support operations for a growing BPO focused on exceptional customer experiences.We're hiring a Director, IT Support Operations to provide strategic and operational leadership for our IT support contact center solutions. You'll oversee multiple IT Support Operations Managers, ensuring high-quality, efficient service delivery across various channels.We're looking for someone with a strong background in BPO IT support leadership, experience managing large teams, and a proven ability to meet SLAs and client expectations.This is a remote role.