Nextlink is seeking an experienced IT SME BPM (business process management) professional to join our team. You will be responsible for administration, support, and continuous improvement of the organization's iGrafx BPM system and TIM Solutions automation module covering process modelling repository, automation, and all interfaces. Acts as technical/functional expert for process modeling, workflow automation, system integration, and lifecycle management, working with business stakeholders, IT, and vendors.
Key Responsibilities
Platform Administration & Support
Own iGrafx BPM + TIM Solutions platform (dev/UAT/prod environments)
Manage repository/automation lifecycle (3-4 major releases/yr; yearly TIM upgrades)
Maintain interfaces (REST/ETL, IBM API, ORDS), SSO/Azure AD, API keys
Manage user groups, roles, permissions, access, and IDS-based account sync
Troubleshoot issues, lead upgrades/patches, maintain knowledge base.
User Support
Handle incidents, change/access requests; liaise with vendor support
Maintain user guides, training materials, KPI dashboards, master data
Project Evaluation
Assess new process automation requests: requirements analysis, solution design, budget/timeline estimation, scope agreement, business case/governance support
Process Management & Optimization
Support process documentation/modeling per BPM standards
Run mapping workshops and improvement initiatives
Maintain process repository & documentation
Workflow Automation
Design/configure automated workflows (rules, approvals, notifications, routing)
Build/maintain JavaScript forms for TIM customization
Identify automation opportunities
Integration & Architecture
Support API integrations, data exchange, auth services, reporting tools with enterprise architects/dev teams
Governance, Stakeholder & Reporting
Ensure policy/audit/regulatory compliance; maintain documentation.
Act as liaison between business, IT, and vendors.
Build dashboards/reports; track KPIs (efficiency, adoption, system health); produce monthly license/usage reports.
Requirements
Education: Bachelor's in IT, CS, Business Info Systems, Engineering, or related
Experience: 5+ years supporting BPM platforms; hands-on iGrafx (or similar); workflow automation implementation; system admin/app support/business analysis; JavaScript form development; stakeholder-facing process design work
Technical: iGrafx Process360 (or similar), TIM Solutions automation, JavaScript, Azure DevOps, SmartClient, Postman, Python; BPMN/SIPOC/VSM knowledge; API/integration/data familiarity; SSO/AD/RBAC understanding; reporting tools
Nice to have: PowerBI/Fabric, Azure Cloud, SQL/Oracle/T-SQL, ORDS, Java, Linux, XML
Preferred: BPM certification (ABPMP/CBPP); regulated industry experience (pharma, healthcare, manufacturing, finance); cloud enterprise apps; PM certification (PMP/PRINCE2/Agile/Scrum)
Key Competencies: BPM expertise, workflow automation design, technical troubleshooting, systems integration, stakeholder & vendor management, analytical thinking, continuous improvement, documentation/compliance, communication/training
Success Measures: High system availability/performance, reduced manual work via automation, policy compliance, measurable business value from optimization.
