Company Overview:
- HireHawk connects skilled professionals around the world with meaningful remote opportunities at U.S. and Canadian companies.
- We focus on building high-performing remote teams where strong communication, ownership, and consistent follow-through matter.
- In this role, you will support a U.S. personal injury law firm while working remotely within a structured, outcomes-focused environment.
Role Description:
- As a Case Manager – Personal Injury (Pre-Litigation), you will take ownership of an assigned caseload from intake through settlement or transfer to litigation.
- You will be the central point of coordination between injured clients, medical providers, insurance adjusters, demand writers, and supervising attorneys.
- Your work will directly influence how efficiently cases progress and how supported clients feel throughout what can be a stressful process.
- This is a strong fit for someone who already understands U.S. plaintiff-side personal injury work and can independently manage priorities while knowing when attorney involvement is needed.
- The working schedule is Monday through Friday, 8:30 AM to 5:00 PM Pacific Time.
Responsibilities:
- Own an assigned portfolio of personal injury cases from intake through demand, settlement, or transfer to litigation.
- Keep clients consistently informed about case status, medical treatment, upcoming steps, and outstanding requirements.
- Coordinate medical treatment, referrals, appointments, and follow-ups so clients remain on track with their care.
- Request, obtain, review, and organize medical records, billing statements, and other supporting case documentation.
- Communicate directly with insurance adjusters regarding claim status, liability, coverage, documentation, and settlement progress.
- Monitor treatment timelines, case milestones, deadlines, missing records, and outstanding documentation to prevent avoidable delays.
- Identify case issues, stalled treatment, liability concerns, or other risks early and escalate them to supervising attorneys when appropriate.
- Partner with demand writers to ensure files are complete, organized, and ready for demand preparation.
- Support settlement coordination by tracking outstanding balances, liens, documentation, and case closure requirements.
- Maintain complete, accurate, and well-organized case records within the firm's case management system.
Required Qualifications:
- 2–3+ years of relevant experience supporting U.S. plaintiff-side personal injury cases, with hands-on case management experience strongly preferred.
- Demonstrated ability to manage pre-litigation matters from intake through medical treatment, demand preparation, and settlement.
- Experience communicating directly with injured clients, medical providers, and insurance adjusters.
- Strong written and verbal English communication skills, including the ability to communicate with clients professionally and empathetically.
- Strong organizational skills and the ability to manage multiple active cases, deadlines, documentation requirements, and competing priorities.
- Ability to work independently, maintain consistent follow-through, and recognize when an issue requires attorney involvement.
- High school diploma or equivalent required; relevant hands-on legal experience may substitute for additional formal education.
- Experience using Filevine, CASEpeer, SmartAdvocate, or a comparable legal case management platform.
Preferred Qualifications:
- Experience supporting a California-based personal injury law firm, including familiarity with California claims, liability investigations, and settlement workflows.
- Associate's or bachelor's degree in Legal Studies, Paralegal Studies, or a related field.
- Experience preparing files for demand writers, including organizing medical records, bills, medical summaries, and supporting documentation.
- Experience managing a high-volume personal injury caseload.
