Role Description: - We are looking for a bilingual Service Coordinator to contact Medicaid beneficiaries in the United States and introduce them to an available healthcare program. - You will make outbound calls, explain the program, screen individuals for eligibility and interest, document conversations, and follow up with potential participants. - Eligible and interested individuals will be referred to the designated agency, which handles the enrollment process. - Training on the specific program will be provided. Key Responsibilities: - Make outbound calls to Medicaid beneficiaries. - Explain the available healthcare program clearly and professionally. - Screen individuals for eligibility and interest using established criteria. - Build rapport and communicate warmly and persuasively. - Handle questions, hesitation, and objections professionally. - Follow up consistently with interested individuals. - Document calls, screening results, and next steps accurately in the CRM or designated system. - Refer eligible and interested individuals to the agency responsible for enrollment. - Follow established scripts, procedures, and program guidelines. Requirements: - Fluent in English and Spanish, with strong spoken communication skills in both languages. - Previous experience in outbound calling, appointment setting, customer outreach, or phone-based customer service. - Strong rapport-building and objection-handling skills. - Ability to explain information clearly and guide conversations confidently. - Good listening skills and the ability to ask screening questions naturally. - Strong organizational, documentation, and follow-up skills. - Comfortable making outbound calls and working toward performance goals. - Professional, empathetic, patient, and results-oriented. Preferred Qualifications: - Experience in healthcare intake, patient coordination, patient outreach, or healthcare customer service. - Familiarity with Medicaid or US healthcare programs. - Experience with eligibility screening, referrals, or enrollment support. - Experience using a CRM or healthcare case-management system.

Bilingual Service Coordinator – Healthcare Outreach

Emma

Responsibilities

Skills wanted:

Language(s) required:

Pedro Sterling

About Controla-VA:

mission:

Job benefits for full-time members:

controla-va.com/

Admin access needed