Information Technology Specialist (IT Hardware) at Systems Engineering Solutions Corporation | Torre
Information Technology Specialist (IT Hardware)
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Systems Engineering Solutions Corporation

Information Technology Specialist (IT Hardware)

Systems Engineering Solutions Corporation
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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Remote (anywhere)
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Posted almost 3 years ago

Requirements and responsibilities

SES provides a competitive salary and the following benefits: Medical, Dental, Vision, AD&D, STD, LTD, Company paid Life Insurance, 401k with employer contribution, Paid Time Off The On-Site IT Specialist will provide support for approximately 150+ contractor staff and IT equipment consisting of laptops, printers, scanners, Wireless Access Points, On-Prem active directory as well as Azure AD at the facility. Strong communication skills are required as this position will be working directly with staff on-site and escalating issues to HQ IT. Responsibilities: - Responsible for on-site IT support for all contractor staff and IT equipment - Ensuring 100% uptime with all laptop endpoints utilizing MDM and Microsoft Intune to deploy and reimage machines when needed for new staff or hardware/OS issues - Configuration of all laptops with on-prem Print Solution to allow for printing of manifests and labels - Entry of trouble tickets into SolarWInds ticketing system, as well as working tickets assigned to IT Staff for all issues on site - Keep up to date records of all hardware onsite for asset management - Contact vendors for parts replacement, as well as ticket creation for tracking of all hardware issues for replacement - Install and update company software and hardware as needed, and provision and harden secure devices - Understanding of all issues concerning the network and system administration of PCs, printers, devices, and other technologies - Creation of knowledge base articles documenting job roles and daily tasks - Troubleshoot network issues on end user devices to determine severity and location of any network issues that arise
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