Customer Experience Agent at Whatnot | Torre
Customer Experience Agent
Whatnot
Whatnot

Customer Experience Agent

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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Remote (anywhere)
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Posted about 2 years ago

Responsibilities & more

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, whether working remotely or from one of our offices. We are building a team that has experience from top tech, retail and payments platforms in the world. We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong ensuring the we are doing everything possible to make it right. Responsibilities: - Interact with customer and seller with Customer first attitude ensuring a positive experience. - Assess then resolve Customer and Seller issues utilizing a variety of systems, processes and technology. - Research and investigate new products, listings, sellers and quality concerns. - Work with other departments to research and resolve open questions. - Collaborate with management to improve systems and supply chain efficiency. - Efficiently work through a backlog of open issues and monitor performance of key operations. - Make quick and financially sound decisions around inventory and customer satisfaction. - Represent the company with integrity and professionalism. - Review key metrics and utilize data to make informed decisions.
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