Solution Architect-Segment at Twilio | Torre
Solution Architect-Segment
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Twilio

Solution Architect-Segment

Twilio
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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Bangalore
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Posted almost 3 years ago

Requirements and responsibilities

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We’re looking for an experienced customer-facing Solutions Architect who loves helping people, solving problems, and wants to be a major factor in the success of our largest enterprise customers. This position is for someone who has strong technical aptitude, extensive customer-facing experience and the ability to oversee multiple engagements. As a Solutions Architect, you’ll be tasked with leading technical on-boarding engagements with our enterprise customers and supporting ongoing efforts to build a world-class professional services organization. Responsibilities: - Help customers instrument Segment APIs across their stack (web, mobile, server) and maximize the value generated from the many end tool and warehouse integrations Segment supports - Complete on-boarding engagements within budget and scope - Design a data structure that will gracefully flow downstream into integrations or SQL warehouses - Develop and iterate on internal processes to ensure consistency across our on-boarding engagements - Work closely with the product team to improve customer success across our entire platform - Become a guide on the code base and functionality of the Segment platform, libraries, and integrations. And help improve it! - When it is safe for business travel to resume, there will be a 20-25% travel expectation to meet with new Segment customers
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