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Customer Support Representative

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Juni Learning

Customer Support Representative

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Full-time

Legal agreement: Employment

Compensation USD15/hour

Non-negotiable

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Hybrid (United States)

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Posted about 5 years ago

Responsibilities & more

• Own end-to-end touchpoints with the customer starting from onboarding, and improving every engagement they have with Juni. • Call, text and email customers to help them with everything including rescheduling classes, technical troubleshooting, and billing. • Proactively flag issues, run down tickets to satisfactory completion, escalate issues as necessary. • Serve as a counselor and trusted expert in the field who partners with parents and students to help them succeed.

Requirements

Skills wanted:

2+ years of experience required

Client Service

SaaS (Software as a service)

Language(s) required:

Meet your team

Team members:

Vivian Shen

Discover your cultural fit with the team

Job post admins:

Esteban Arriaga Verified

Independent Recruiter

About Juni Learning:

• Juni Learning is a technology company committed to preparing kids for life and developing leaders in the world. The company is backed by top leaders in technology including early stage investor Arielle Zuckerberg, Y Combinator Co-founder Jessica Livingston, Y Combinator Partner Adora Cheung and others. Juni was founded by Stanford graduates and Google alumni and now serves thousands of students in 38 US states and 10 countries. The company is headquartered in San Francisco and was recently featured in Forbes, Fortune, and TechCrunch. (www.junilearning.com)

mission:

To empower kids to discover their best futures by providing expert mentorship, strong community, and a joyful learning experience.

Job benefits for full-time members:

junilearning.com/

learn more about Juni Learning

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Team members:

Leader

Vivian Shen

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Leader

Esteban Arriaga (Job publisher)

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