Customer Support Representative at Juni Learning | Torre
Customer Support Representative
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Juni Learning

Customer Support Representative

Juni Learning
Posted by
Esteban Arriaga
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Full-time

Legal agreement: Employment

Compensation USD15/hour
Non-negotiable
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Hybrid (United States)
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Posted over 5 years ago

Requirements and responsibilities

• Own end-to-end touchpoints with the customer starting from onboarding, and improving every engagement they have with Juni. • Call, text and email customers to help them with everything including rescheduling classes, technical troubleshooting, and billing. • Proactively flag issues, run down tickets to satisfactory completion, escalate issues as necessary. • Serve as a counselor and trusted expert in the field who partners with parents and students to help them succeed.
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