COMPANY OVERVIEW
Inspire Brands was founded in 2018 with a vision to invigorate great brands and supercharge their long-term growth. Our portfolio includes Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC. At Inspire, our focus is on creating a family of brands with maverick qualities, each with their own distinct positioning, guest experience, and product offering.
In an industry facing increasing disruption, we are building a restaurant company unlike any other, one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Inspire is designed to enable each individual brand to benefit from and build on the strengths of the others. By sharing best practices and making deep investments in areas that create advantages for the entire enterprise, we will help our brands grow and succeed.
At Inspire, technology and data-driven innovation is key in building platforms that scale and creating competitive advantages for our brands and franchisees. We are investing in consumer-focused commercial platforms like e-commerce, mobile, in-store kiosks, loyalty programs, and digital marketing to drive value. Using tools like a personalization engine, labor model, digital analytics, and business intelligence, we are driving competitive advantage for our brands.
Job Summary
The Operations Analyst will be responsible for analyzing data from the full operational funnel, including operations, guest experience, people, and real estate development for a hospitality company. Identifying data-driven decision opportunities, and operational process improvements that deliver increased revenue and/or cost savings across multiple organizations will be key responsibilities. This role will focus on conducting performance analysis, using data science models to deliver new insights, supporting development of Team Member and Executive level dashboards, and collaborating with a significant amount of cross-functional teams to optimize business processes and enhance operational efficiency.
Duties and Responsibilities
• Analyze operational data and generate actionable insights through ad hoc requests and proactive critical reasoning
• Identify process improvement initiatives to enhance operational efficiency and reduce costs through both dashboard development and ad hoc findings
• Monitor and support key performance indicators (KPIs) and operational metrics, providing regular updates and new metrics to stakeholders
Educational Requirements
Required Minimum: Bachelor's degree in business administration, Data Analytics, Data Science, Statistics, Mathematics, or related field
Preferred: MBA, master's degree in business Analytics, MS in Statistics, or related field
Experience
- Minimum: 3 years of experience in operations analytics, business analytics, or related analytical roles
- Experience delivering insights and recommendations to multiple stakeholders is required
- Previous experience with data visualization tools, especially Power BI, is a plus
- Advanced Proficiency in Microsoft Excel (advanced formulas, pivot tables) is required
- Experience with SQL and database query tools is required
- Prior experience with Python for data analytics is a plus
REQUIRED KNOWLEDGE, SKILLS OR ABILITIES
• Demonstrated ability to apply structured, critical reasoning to ambiguous business questions—framing problems, testing assumptions, and translating analysis into clear, actionable recommendations.
• Naturally data curious —proactively exploring trends, anomalies, and root causes beyond the initial request to deepen understanding and improve recommendations.
• Knowledge of SQL for data extraction and manipulation from relational databases
• Comfortable making recommendations with imperfect or incomplete data.
• Excellent communication skills with ability to present findings to both technical and non-technical audiences
• Strong attention to detail with ability to manage multiple projects simultaneously and meet deadlines
• Personal integrity, humility, an appreciation for the power of true teamwork
• Brings a strong sense of accountability, is eager to contribute beyond core responsibilities, and views new challenges as opportunities to learn and grow.
