Customer Support Specialist (Remote)

Mercury

Emma

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Full-time

Legal agreement: To be defined

Compensation USD52.5k/year

Remote (specific timezone)

GMT-08:00 to GMT-07:00

Shared by

6 days ago

Mercury is hiring a Customer Support Specialist!The person hired will help customers with account requests, card disputes, missing payments, product questions, and other customer needs.They'll also have opportunities to work on process improvement, product feedback, troubleshooting, help articles, FAQs, and customer support operations.Work from home (remote). Monday–Friday. 11 AM–8 PM PT. Chat + Email + Phone.🎯 2+ years of customer support experience

About Mercury:

Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. Taking care of tomorrow: connecting people and place today. Mercury is a bold future-focused organisation, providing energy and telecommunications to more kiwi than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose which pushes us to do all we can to create a better future for our people, communities, and Aotearoa New Zealand.

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www.mercury.co.nz/

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Customer Support Specialist (Remote)

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Mercury:

www.mercury.co.nz/

Admin access needed