Guest Support & Delivery Coordinator at Remote Hire 4U | Torre
Guest Support & Delivery Coordinator
trending_up Invest in Torre
Remote Hire 4U

Guest Support & Delivery Coordinator

Remote Hire 4U
Posted by
Bárbara Rettig
star_border star_border star_border star_border star_border
star star star star star
(3) info
Emma
Emma
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Freelance
Recurrent (~27 hours per week)
Compensation USD900/month
Non-negotiable
location_on
Remote (for Argentina residents)
Remote (for Bolivia residents)
Remote (for Brazil residents)
Remote (for Chile residents)
Posted 21 days ago

Responsibilities

Part-Time Guest Support & Delivery Coordinator Remote | Part-Time | Independent Contractor | LATAM | Hospitality Technology About the Company Our client is a U.S.-based hospitality technology company that connects hotels and restaurants through a room-service platform. Partner restaurants fulfill the menu, and food is delivered to hotel guests as room service. The company is growing its remote operations team and is looking for a Part-Time Guest Support & Delivery Coordinator to support guest and delivery operations. About the Role This is a part-time afternoon/evening position with a fixed weekend schedule, designed for someone who wants to combine a reliable work schedule with another job, studies, freelance work, a business, or another primary commitment. You will help ensure that orders move smoothly from restaurant to guest and that guest support requests are handled quickly, professionally, and with care. This role is ideal for someone who is comfortable working independently, thinking quickly when problems arise, and switching between customer support and delivery coordination as priorities change. Key Responsibilities Track and manage delivery support with partner kitchens and hotels, ensuring orders move smoothly from restaurant to guest. Monitor, track, and respond to guest support requests. Resolve issues quickly and thoughtfully, turning difficult situations into positive guest experiences. Communicate clearly with partners and internal team members when issues need to be resolved or escalated. Switch fluidly between customer support and delivery support as priorities change. Follow established processes and contribute to improving support and delivery operations over time. What We're Looking For Experience in customer service, hospitality, operations, and/or administrative support. Excellent written and spoken English. Strong sense of urgency and ability to think quickly on your feet. Resourceful and able to find answers independently. Comfortable handling multiple priorities and changing situations. Strong sense of accountability. Genuine care for the guest experience. Comfortable receiving feedback and improving processes. Schedule Friday through Sunday 1:00 PM to 10:00 PM Pacific Time 27 hours per week This is a fixed schedule, and consistent availability for all three days is required. Please check the equivalent time in your location before applying. Examples: 🇲🇽 Mexico City: 2 PM to 11 PM 🇨🇴 Colombia / 🇵🇪 Peru: 3 PM to 12 AM 🇻🇪 Venezuela: 4 PM to 1 AM 🇦🇷 Argentina / 🇨🇱 Chile: 5 PM to 2 AM Compensation & Contract $900 USD per month Independent Contractor Part-time, 27 hours/week 100% remote from LATAM This opportunity is particularly well suited to someone looking for additional income alongside another job, studies, freelance work, a business, or another primary commitment.
This job post is closed.