Position OverviewAs a Seasonal Cashier at Sur La Table, you serve as the final touchpoint in the customer’s shopping experience. Your role is to ensure a welcoming, smooth and efficient checkout experience that leaves a lasting positive impression of Sur La Table. You’ll accurately process transactions, uphold our POS policies and procedures while delivering our #bestincenter customer experience, a company-wide standard for excellence in service, and contribute to sales by making thoughtful product suggestions.Key ResponsibilitiesCustomer Experience & Brand RepresentationRepresent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyaltySmile, greet, and actively engage customers as they complete their shopping journey.Maintain a customer-focused, Guest Obsessed culture by ensuring transactions are quick, accurate, and personable.Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.Sales & Business PerformanceMaximize selling opportunities by identifying customer needs and offering relevant solutions.Promote add-on sales and support events that grow store traffic and customer engagement.Consistently meet or exceed monthly sales targets by driving performance across key metrics, including e-mail capture, units per transaction (UPT driver), and overall sales revenue. Success in this role is measured by achieving strong customer conversion rates, maximizing average transaction value, and supporting the store’s revenue growth.Team Engagement & Store SupportCollaborate with team members to maintain a positive, inclusive, and high-performing store cultureSupport onboarding of new associates by sharing product knowledge and best practicesOperations & ComplianceAccurately and efficiently process transactions including sales, returns, and price checks using the POS system.Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards.Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).Adhere to applicable wage and hour laws. Accurately records time worked according to SLT PolicyModels and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.Physical RequirementsAbility to communicate verbally and work cooperatively with associates and customersAbility to remain standing for up to 4 hours at a timeAbility to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floorAbility to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.Ability to lift and/or move merchandise weighing up to 50 lbs.Ability to ascend/descend ladders to retrieve and/or move merchandiseAbility to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish workAvailable to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs.Regular and predictable attendanceQualifications & ExperienceMust be 18 years of age or older at the time of employment.1 year of retail sales experience preferred.Excellent communication, problem-solving, and decision-making abilities.Passion for community engagement and providing exceptional customer experiences.Proficiency in Microsoft Office and retail management systems preferred.Closing / Equal OpportunityThe CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected].It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Apply for this job
