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1 day ago
Requirements and responsibilities
We are looking for an experienced Service Delivery Manager (Managed Services) to lead client engagements, ensure service excellence, and drive operational efficiency across managed service environments.Key ResponsibilitiesManage and maintain strong client relationships, ensuring high customer satisfaction.Oversee SLA governance, service performance tracking, and compliance management.Lead transition and onboarding activities for new managed service engagements.Handle resource planning, allocation, and capacity management.Manage escalations and drive timely issue resolution.Conduct weekly governance meetings and provide executive-level reporting.Identify opportunities for continuous service improvement and operational excellence.Collaborate with cross-functional teams to ensure seamless service delivery.Mandatory SkillsManaged ServicesITIL FrameworkService Delivery ManagementPreferred SkillsWorkday Managed ServicesHealthcare Domain ExperienceIdeal Candidate12+ years of experience in IT Service Delivery or Managed Services.Strong stakeholder and client management skills.Experience in SLA management, governance, and transition programs.Excellent communication, reporting, and leadership abilities.ITIL certification is an added advantage.Interested candidates can share their resumes to: sowmya.t@findq.inContact: 96296 67621