Salesforce Developer L2 Support at upGrad Rekrut | Torre
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Salesforce Developer L2 Support

You'll elevate enterprise-level support, driving critical solutions and shaping future-ready workforces.
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Full-time

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Shared by
Juan Palo Rodriguez Montoya
about 1 month ago

Requirements and responsibilities


We are looking for passionate and experienced Salesforce Support professionals to join our team for exciting enterprise-level support opportunities.Key Skills Required:Good hands-on experience in: Case Management, Service Cloud, Sales Cloud (Leads & Opportunities), Salesforce Community Platform, Reports & DashboardsStrong exposure to: L1 & L2 Production Support, Incident & Change Management, ServiceNow Support, Root Cause Analysis, Knowledge Article CreationExperience in troubleshooting: Visualforce, Apex, LWC, Lightning Framework, Flows, Triggers, Batch Apex, Salesforce APIsExperience with: Salesforce Integrations, Connected Apps Configuration, Authentication & Authorization, Non-Salesforce Application IntegrationAbility to: Work with Business & 3rd Party Teams, Provide 24x5 Business Support, Analyze issues from Case History, Deliver quick tactical resolutionsPreferred:Prior ERP Support ExperienceStrong communication & collaboration skillsAbility to work with remote teams
Optionally, you can add more information later (benefits, pre-screening questions, etc.)
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