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Client Customer Success Associate

Requirements and responsibilities

Questions for applicants

Real-time user activity

Real-time AI thinking

Voice123

Client Customer Success Associate

Posted by

Maria Alejandra Lozano

Reece Richardson

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Full-time

Legal agreement: Depends on the location of the candidate

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Compensation USD15K/year

Non-negotiable

The 'Compensation' is required.

Remote (specific timezone)

GMT-09:00 to GMT-01:00

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Posted about 6 years ago

Requirements and responsibilities

Communicate with users who need support. Our main tool is Zendesk. Write emails, take live chats, and call users to ensure that every voice over project gets the voice over it needs. Deal with complex client requests and manage projects that need attention. Offer assistance and provide solutions to users when something goes wrong. Provide each and every customer with the highest quality service and a happy, memorable experience. Manage your own OKRs, KPIs, and roadmaps. Inbound/outbound sales efforts. Run weekly experiments to discover new sales solutions.

Requirements

Skills wanted:

1+ year of experience required

Teamwork

2+ years of experience required

Communicative competence

Customer Service

Proactivity

Language(s) required:

Meet your team

Team members:

Rolf Veldman Verified

CEO of Voice123 | Remote leader | Board game enthusiast!

cristhian camilo gomez neira Verified

Junior Software Developer at Voice123

German Gonzalez A Verified

Software Artisan, full-time non-conformist

José Laya Verified

Systems Architect

Andrés Zuleta Verified

Full Stack Developer

Luis Perichon Verified

Software Engineer

Carlos Eduardo Beltran Molina Verified

Ops Engineer

Jacob Elbaum Verified

🌟 Conversion Rate Optimization Specialist | 🌱 Growth Marketer | 🤓 Killing With Kindness

Mariana Scaffo Verified

Customer Success lead at Voice123. Motivated to maintain customer satisfaction. Reliable and driven.

Maria Alejandra Lozano Verified

Operations & Marketing

Discover your cultural fit with the team

Job post admins:

Maria Alejandra Lozano Verified

Operations & Marketing

Signalers: 1.3K

User since: Jun 2018

Rocío Pérez Verified

Industrial engineer

Signalers: 1.1K

User since: Sep 2017

email verified

Reece Richardson Verified

Client Key Account Manager at Voice123

Signalers: 644

User since: Apr 2018

email verified

About Voice123:

Our mission is to craft the future of the voice-over industry and lead where others follow. 15 years ago, Voice123 pioneered online voice casting by creating the first platform of its kind that could help voice actors start, build, and consolidate a successful, life-long career. Working at Voice123 means you will be surrounded by proven entrepreneurs who are eager to teach and hungry to learn. We love our team members and encourage their personal and professional development inside and outside the company. Our team is totally committed to helping our substantial roster of voice actors and clients succeed.

Job benefits for full-time members:

Reputation:

Signalers: 9.9K

learn more about Voice123

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To edit the organization's information go to Voice123's team genome.

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Manage team members

Manage team members

Team members:

Leader

Rolf Veldman

cristhian camilo gomez neira

German Gonzalez A

José Laya

Andrés Zuleta

Luis Perichon

Carlos Eduardo Beltran Molina

Jacob Elbaum

Mariana Scaffo

Maria Alejandra Lozano

Rocío Pérez (Job poster)

Reece Richardson

Need assistance?

CHAT WITH US

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Job post admins:

Leader

Maria Alejandra Lozano

Rocío Pérez (Job poster)

Reece Richardson

Need assistance?

CHAT WITH US

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will no longer have admin privileges on Client Customer Success Associate .

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Last question! Is there anything else that we should know about you?

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Stats

Visitors

1870 job opening visits

Applications

21% from previous stage

400 candidates reached this stage

Pre-screenings completed

46% from previous stage

185 candidates reached this stage

Mutually matched

5% from previous stage

9 candidates reached this stage

Hired

0% from previous stage

0 candidates reached this stage

0 applicant(s) were automatically ruled out during the initial set of pre-screening questions.
The top 20 applicants are usually reviewed within 15 days.
0% of applicants have been informed of ruling out reasons.

Real-time user activity

Real-time AI thinking

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