QA – IVR Tester (Cyara) at Stier Solutions Inc | Torre
QA – IVR Tester (Cyara)
Report
Stier Solutions Inc

QA – IVR Tester (Cyara)

Stier Solutions Inc
Emma
Emma
You will innovate contact center experiences by automating IVR testing with Cyara and Amazon Connect.
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Employment

Provide your expected compensation while applying
location_on
Remote (anywhere)
Match
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences
Shared by
Juan Pablo Rodriguez Montoya
 4 months ago

Requirements and responsibilities

Proven experience in IVR testing (Speech & DTMF systems) with Cyara and its automation capabilities; strong knowledge of Cyara Velocity features (CX Discovery, CX Model Editor, test case generation using CX Models, Campaigns & Omnichannel Journey Testing); understanding of Multi Pass Speech Recognition (MPSR), confidence thresholds, PSST and Tags in Cyara; experience with Amazon Connect; exposure to contact center systems (IVR, routing, reporting, recording, speech analytics); solid experience in interface and routing testing (skills-based routing); QA methodologies (Agile), test planning, execution, and defect tracking. Nice-to-have: healthcare domain knowledge (Medicare/Medicaid, Memberships, Eligibility, Benefits, Authorizations, Claims, Accumulators, PBM); JIRA/Confluence/qTest; exposure to TOSCA; strong communication and multitasking abilities.
This job opening is closed.