Client Experience Specialist (Retention/Escalation Expert)

Outsourced Doers

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You'll elevate client experience and retention, directly empowering entrepreneurs to build and succeed.

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Full-time

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Remote (for United States residents)

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Posted 2 months ago

Client Experience Specialist (Retention/Escalation Expert) responsible for handling escalations (resolve within KPI), leading and supporting the Client Experience Team, improving processes and client journeys, and managing NPS and retention initiatives. Requires strong stakeholder management skills and experience with CRM, Helpscout, Slack, Asana, Zoom, and Google Suite.

About Outsourced Doers:

Delegate. Build. Succeed. Consider It Done We’ve helped over 70,000 entrepreneurs from over 21 countries to achieve more, work less and build world-class business… And we’re only just getting started Equip your business with the talent, tools, and community you need to grow - so you can focus on what matters most. At Doneverse, we believe the future of work isn’t employment - it’s entrepreneurship. More people than ever are choosing to build instead of beg. Doneverse exists to meet that moment – equipping modern founders with the strategy, staffing, and support they need to execute and grow. Whether you’re launching a new offer, scaling your team, or simply reclaiming your time – we’re here to get it done

mission:

The trusted outsourcing solution for entrepreneurs who want to Work Less and Achieve More

Reputation:

Signalers: 10

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