Technical Support Engineer at Shogun | Torre
Technical Support Engineer
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Shogun

Technical Support Engineer

Shogun
Posted by
Yuliana Velasquez Ramírez
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Full-time

Legal agreement: Contractor

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Candidate

Compensation
USD35 - 65/hour
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Hybrid (United States)
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Posted over 5 years ago

Requirements and responsibilities

• Help with User Interaction: Communicate with users to understand the issues they're experiencing, and provide updates in a friendly & timely manner. • Troubleshoot: Diagnose users' front-end technical issues. Identify potential conflicts from themes or other apps and provide fixes to resolve them when possible. Escalate potential bugs and back-end issues for our Engineering team to resolve. • Maintain Coverage: Help our support team and users by covering certain “time blocks” during which you will be monitoring inbound channels for when our users write in to report technical issues. • Collaborate: Work with the Support team to communicate known bugs, brainstorm difficult issues, and handle technical issues escalated by our general support specialists. Work with the Engineering team to report found bugs.
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