Program success manager at Immigo | Torre
Program success manager
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Immigo

Program success manager

Immigo
Posted by
Chelsea Jeon
Ryan Yejun Jeon
Gabriela Enríquez Meléndez
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(711) info
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Base compensation
USD60k - 84k/year

+ Equity: 0.1-5%

+ Unlimited vacation-time.

+ Flexible time zones.

+ Opportunities to shape the future of Immigo and grow into leadership roles.

Non-negotiable
location_on
Remote (specific timezone)
public
GMT-08:00 to GMT-02:00
Posted over 4 years ago

Responsibilities

✅ Requirements: 🚀 Have 6+ years of work experience, ideally in Customer Success, Operations, Sales or Program Management; bonus points if this experience was at early-stage or small teams. 🚀 Have experience in Ed-Tech is a plus for the process. 🚀 Are entrepreneurial: you “do what it takes” to make our courses a success Feel comfortable with ambiguity and like building from scratch. 🚀 Love delighting customers and always finding ways to deliver an amazing experience. 🚀 Listen intently to customers, and find creative ways to address their needs. 🚀 Are a good project manager: you are detail-oriented, follow through, and don’t let things slip through the cracks. 🚀 Are a problem-solver: you are energized by finding creative solutions to tough problems and unexpected situations. ✅ Responsibilities: 🚀 Delight customers: You’ll own the overall success of Immigo’s courses and be responsible for delivering a smooth experience for the customers and instructors, resulting in high learner NPS, and instructor satisfaction. 🚀 Launch new Immigo courses: You’ll set up and help run new courses as we expand around the globe. 🚀 Deliver customer success: You’ll quickly address students’ questions, concerns, and feedback and resolve any issues with different stakeholders like our creators. 🚀 Implement creative operational solutions: You’ll get to improve the efficiency and speed of our day-to-day operations. 🚀 Influence product: You’ll work directly with the engineering team to design scalable student success systems to delight our customers as we grow (e.g. student progress reporting, motivational reminder campaigns, graduation celebrations). 🚀 You will be one of the first full-time employees in the company and will have the opportunity to own and execute new projects. Due to our contract and payment provider use, and international work laws, unfortunately, we can't hire candidates from: - Venezuela - Cuba
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