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Responsibilities
We’re hiring another Support Specialist at Zite!This role is about much more than answering product questions. You’ll help customers think through their operational challenges, translate what they’re trying to accomplish into AI-orchestrated systems they can build in Zite, and guide them through bringing those systems to life.You’ll take ownership of some of our most complex customer questions, so strong systems thinking and an understanding of relational databases, automation, UI/UX, jobs to be done, LLMs, and MCP servers are essential.You may be a great fit if you:Have 3+ years of technical support experience in SaaSCommunicate clearlyEnjoy educating customersLove untangling complicated logic, workflows, and dataGet curious about how APIs, webhooks, automation, and AI tools fit togetherAre excited to help more people use AI to build smarter systemsThis is a fully remote role for someone working typical business hours in an APAC or Americas time zone.
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