• Support key employee life cycle processes such as new professionals, data management, absence management, transfers, leavers
• Preparing global HR documentation, i.e. employment contracts, employment contract amendments, HR policies, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides, resignation letters
• Support the full cycle onboarding and offboarding process of global professionals on behalf of our customers
• Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc.
• Benefits administration on behalf of customers & professionals
• Assisting with payroll preparation by providing relevant data, like absences, bonus, and leaves
• Ability to manage and meet SLAs and KPIs
• Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals
• Maintain, manage and regularly audit all electronic personnel files
• Participation in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date
• Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone, and other means of communication)
• Conduct investigations in response to employee complaints
• Support with review and renewal of company policies, and legal compliance
• Communicate and liaise with GP partners/vendors, including insurance vendors, local service providers, pension providers
• First point of contact for employees on any HR-related inquiries
• Support with company-wide initiatives and projects.
