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Requirements and responsibilities
We are seeking an Instructional Designer (Part-Time) to help shape the future of certification at Liveops. This role goes beyond building training materials — it focuses on designing smarter, more flexible learning experiences that improve readiness, accelerate performance, and support the transformation of how we certify agents.This role plays a key part in shifting certification from content-heavy onboarding to a performance-first, flexible model.Instructional Designers operate within a Learning Pod model, partnering cross-functionally to drive certification outcomes and continuously improve learning effectiveness.This is a part time role working 20-28 hours per week.The Purpose of Your RoleInstructional Designers at Liveops work as part of a Learning Pod — a cross-functional program team responsible for certification outcomes. In this role, you will collaborate with facilitators, developers, leaders, and stakeholders to design and improve learning experiences that drive performance and support evolving certification models.Design and improve certification experiences aligned to performance outcomesChallenge content-heavy approaches and prioritize readiness over coverageUse data and feedback to identify and prioritize improvementsCollaborate within a pod model where ownership and accountability are sharedThe Qualifications We’re Looking ForBachelor’s degree in a relevant field or equivalent experience3+ years of experience designing learning solutions or curriculumExperience with eLearning development tools (Articulate Storyline and Rise, Adobe Captivate, or similar)Strong communication and project management skillsAbility to gather, interpret, and act on dataStrong portfolio demonstrating instructional design capabilityThe Competencies You BringData Gathering & AnalysisPlanning & OrganizingDealing with AmbiguityDecision MakingFunctional/Technical ExpertiseThe Value You DeliverKey Responsibilities and Job DutiesTranslate business needs into effective learning solutionsAudit and continuously improve certification experiencesDesign learning across multiple modalities (eLearning, VCL, etc.)Align solutions to measurable performance outcomesSimplify and optimize certification through thoughtful redesignContribute to pod-level decisions and shared ownership of outcomesLeverage data to drive ongoing improvementsSupport implementation and facilitation as neededUse AI-enabled tools thoughtfully to enhance design and efficiencyCollaborate across the broader Learning TeamEssential Job FunctionsEssential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.Ability to work on a computer for extended periods of timeAbility to work independently in a remote environmentAbility to participate in virtual meetings in a professional settingAbility to manage multiple priorities and meet deadlinesDesign, develop, and improve learning experiencesPartner effectively with cross-functional stakeholdersAbout LiveopsLiveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing; it’s outsmarting. To learn more, visit www.liveops.com.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)