CS Operations Specialist at Beyond The Savannah

What they’re looking for:2+ years in CS Ops, RevOps, Sales Ops, Solutions Engineering, or a technical Customer Success role, with real exposure to cross-functional stakeholder managementDemonstrated experience defining scope on incoming requests, pushing back when needed, and aligning stakeholders before work beginsGood logical thinking, able to structure a problem, identify what's missing, and reason through tradeoffs before jumping to a solutionClear communicator, can explain technical work in plain language without dumbing it down or drowning people in detailComfortable with ambiguity in cross-functional work; process-first mindset with documentation disciplineBilingual: English + SpanishHands-on experience with a major CRM, Salesforce preferred; HubSpot or similar acceptableExperience with a ticketing platform, Zendesk preferred; Intercom, Freshdesk, or similar acceptableIntermediate SQL, comfortable with SELECTs, JOINs, aggregations, and window functions

CS Operations Specialist

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Beyond The Savannah:

beyondthesavannah.co.ke

Admin access needed