Who we areAt Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce. Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.Current Opportunity: EAP Clinical CounselorLocation: USOnsite/Hybrid/Remote: Remote (full-time position; 40 hour per week)Salary: $50,000 for day shifts, $58,300 for night shifts, plus competitive benefits offeringYears of experience: Minimum of 2 years of direct counseling experienceShifts: We have a range of day, evening and overnight shifts available.What you will doOur EAP Counselors engage with participants over the phone, video, chat & email all while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for.It’s difficult to describe an average day for our counselors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward.If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.ResponsibilitiesProvide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.Assess clients thoroughly to ensure appropriateness for short-term counselling.Assess and manage high risk calls and working closely with individuals at risk.Appropriately refer clients to external resources or within WPO as part of our holistic approach.Collaboratively develop clear and concise treatment plans for clients.Maintain clear clinical and task-oriented documentation in case management system.Any additional tasks pertinent to the position, as deemed appropriate by management.Qualifications/SkillsSocial worker, Counselor or Psychologist with accompanying Master’s degreeMinimum 2 years direct client-contact providing counseling or mental health servicesExperience providing assessments and/or using clinical assessment tools.Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling.Training in crisis intervention and supporting high risk clients beneficial.Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.What we offerFull benefits package, Paid time off, 401k matchClinical supervision and Clinical supervision stipendTraining/tuition reimbursementAccess to professional monthly clinical development webinars & professional development workshops to assist with CEUsGym reimbursement, Wellness rewardsAccess to EAP benefits and all WPO servicesMentorship Program24/7 support for risk callsEmployee exchange programmeComprehensive training provided for this positionCommitment to workplace inclusionAt Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive, and we will continue to take action to ensure we achieve equitable and measurable outcomes.We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
